Returns & Exchanges
At Purr Glass, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day return policy for unused items in their original packaging.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the unused items in their original box with all protective padding to ensure the glassware arrives back to us safely.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Receive Your Refund
Once our team inspects the returned items for quality assurance, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing